Shipping policy

Shipping Policy – ZT Fragrances


At ZT Fragrances, we are committed to delivering your favorite scents quickly, safely, and reliably. Please review our shipping policy below for full details on processing times, delivery options, and important information.





1. Order Processing



  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Once your order has been processed, you will receive a confirmation email with tracking details.
  • During peak seasons or promotional periods, processing times may be slightly extended.






2. Shipping Rates & Delivery Times



Shipping costs are calculated at checkout based on your location and selected delivery method.


Estimated delivery times:


  • Local Shipping: 2–5 business days
  • Regional Shipping: 3–7 business days
  • International Shipping: 7–14 business days



Please note: Delivery times are estimates and may vary due to external factors such as customs delays or courier issues.





3. Shipping Locations



We currently ship:


  • Nationwide (within South Africa)
  • Selected international destinations



If your country is not listed at checkout, please contact us for assistance.





4. Order Tracking



Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your shipment in real time.





5. Customs, Duties & Taxes



For international orders:


  • Customers are responsible for any customs fees, import duties, or taxes that may apply.
  • ZT Fragrances is not responsible for delays caused by customs clearance processes.






6. Delayed or Lost Packages



While we work with trusted courier partners, delays can occasionally occur.


  • If your order is delayed beyond the estimated timeframe, please contact us.
  • If a package is lost in transit, we will investigate and assist in resolving the issue as quickly as possible.






7. Incorrect Shipping Information



Please ensure all shipping details are accurate at checkout.


  • ZT Fragrances is not responsible for orders shipped to incorrectly provided addresses.
  • If you notice an error, contact us immediately before your order is dispatched.






8. Damaged Items



If your order arrives damaged:


  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging
    We will arrange a replacement or refund where applicable.






9. Contact Us



For any shipping-related questions or concerns, please reach out to our support team:


Email: Zamokuhlezondi885@gmail.com

Response Time: Within 24–48 business hours




Thank you for choosing ZT Fragrances. We appreciate your trust and look forward to delivering luxury scents straight to your door.